Blog
Short reads on reaching people, staying compliant and reading the numbers right.
2 Oct 2026 · 4 min readA tier 1 Spanish bank measured Murphy against its own call centreA 90 day pilot on 0 to 90 day arrears: the bank's call centre recovered 77%, Murphy recovered 81%. How the pilot was set up and what was measured.Read the post
Read next
Financial remediationResolving arrears with an arrangement the customer can keep: how it differs from collection, and the numbers it is measured by.Read about financial remediationAI collectionsTechnology that holds the conversation rather than deciding who to call next: what it does on a call, and what it never does.Read about AI collections