FOR UTILITIES
Millions of customers. Every interaction a reflection of who you are.
Voice and messaging in 15+ languages, configured to your operational rules, with sensitive cases routed to your team whenever required.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Every channel, every language
Murphy reaches customers across voice, WhatsApp, SMS, and email, in 15+ languages, all orchestrated from a single system.
Configurable for sensitive cases
Murphy detects hardship, vulnerability, and dispute signals during conversation, and routes to a human team whenever the situation requires it.
Audit-ready by default
Every conversation is recorded, transcribed, and logged. Full audit material is available from the first contact onward.
Pre-disconnection outreach
Murphy reaches accounts on the path to service interruption with payment options, plan offers, and assistance information.
Vulnerability detection and routing
Murphy identifies hardship and vulnerability signals during conversation, and routes the case to a human team when required.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy identify and handle vulnerable customers?
How does Murphy integrate with our billing and CRM systems?
How does multi-language coverage work?
How is sector-specific regulation handled?
What does deployment look like for a utility?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the consumer protections your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, contact quality, and vulnerability handling, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
Reimagining collections
Home
Solutions
Security& Compliance
Careers
Contact us
Privacy Policy
Terms of Service
© 2026 Murphy. All rights reserved.
FOR UTILITIES
Millions of customers. Every interaction a reflection of who you are.
Voice and messaging in 15+ languages, configured to your operational rules, with sensitive cases routed to your team whenever required.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Every channel. Every language.
Murphy reaches customers across voice, WhatsApp, SMS, and email, in 15+ languages, all orchestrated from a single system.
Configurable for sensitive cases
Murphy detects hardship, vulnerability, and dispute signals during conversation, and routes to a human team whenever the situation requires it.
Audit-ready by default
Every conversation is recorded, transcribed, and logged. Full audit material is available from the first contact onward.
Pre-disconnection outreach
Murphy reaches accounts on the path to service interruption with payment options, plan offers, and assistance information.
Vulnerability detection and routing
Murphy identifies hardship and vulnerability signals during conversation, and routes the case to a human team when required.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy identify and handle vulnerable customers?
How does Murphy integrate with our billing and CRM systems?
How does multi-language coverage work?
How is sector-specific regulation handled?
What does deployment look like for a utility?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the consumer protections your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, contact quality, and vulnerability handling, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
Reimagining collections
Home
Solutions
Security & Compliance
Careers
Contact us
Privacy Policy
Terms of Service
© 2026 Murphy. All rights reserved.
FOR UTILITIES
Millions of customers. Every interaction a reflection of who you are.
Voice and messaging in 15+ languages, configured to your operational rules, with sensitive cases routed to your team whenever required.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Every channel, every language
Murphy reaches customers across voice, WhatsApp, SMS, and email, in 15+ languages, all orchestrated from a single system.
Configurable for sensitive cases
Murphy detects hardship, vulnerability, and dispute signals during conversation, and routes to a human team whenever the situation requires it.
Audit-ready by default
Every conversation is recorded, transcribed, and logged. Full audit material is available from the first contact onward.
Pre-disconnection outreach
Murphy reaches accounts on the path to service interruption with payment options, plan offers, and assistance information.
Vulnerability detection and routing
Murphy identifies hardship and vulnerability signals during conversation, and routes the case to a human team when required.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy identify and handle vulnerable customers?
How does Murphy integrate with our billing and CRM systems?
How does multi-language coverage work?
How is sector-specific regulation handled?
What does deployment look like for a utility?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the consumer protections your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, contact quality, and vulnerability handling, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
contact murphy
The organisations that lead
don't leave collections to chance.
Schedule a conversation
Reimagining collections
© 2026 Murphy. All rights reserved.
Home
Solutions
Security & Compliance
Careers
Contact us
Privacy Policy
Terms of Service