FOR TELCOS
Every market. Every language. One uncompromising standard.
Voice and messaging in 15+ languages, configured to your brand, on every channel and across bundled services.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Resolution that helps customers stay current
Murphy reaches customers with payment options and pathways back to good standing, in a tone configured to match the experience your brand delivers everywhere else.
Performance at telco scale
Murphy reaches accounts in parallel across the full customer base. Response time and conversation quality remain constant under billing cycle peaks and product-line seasonality.
Full account context
Murphy operates on the consolidated customer account. A single conversation handles a customer's full relationship across mobile, fixed line, broadband, or any other service.
Pre-suspension outreach
Murphy reaches accounts on the path to service suspension with payment options, plans, and pathways back to good standing.
Live payment plan negotiation
Murphy negotiates and confirms restructured plans during the conversation itself, calculated in real time against the limits you've set. Routine cases close on the call without callback queues.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent orchestration & human escalation
Dynamically assign and coordinate human agents and AI agents based on account type, risk, and customer profile. Our orchestration engine ensures every case is handled by the right resource at the right moment.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy support customer retention during collections?
How does Murphy handle bundled accounts?
How does Murphy integrate with our billing and CRM systems?
How are sensitive or vulnerable customers handled?
What does deployment look like for a telco?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the approach your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, churn impact, and contact quality, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
Reimagining collections
Home
Solutions
Security& Compliance
Careers
Contact us
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Terms of Service
© 2026 Murphy. All rights reserved.
FOR TELCOS
Every market. Every language. One uncompromising standard.
Voice and messaging in 15+ languages, configured to your brand, on every channel and across bundled services.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Resolution that helps customers stay current
Murphy reaches customers with payment options and pathways back to good standing, in a tone configured to match the experience your brand delivers everywhere else.
Performance at telco scale
Murphy reaches accounts in parallel across the full customer base. Response time and conversation quality remain constant under billing cycle peaks and product-line seasonality.
Full account context
Murphy operates on the consolidated customer account. A single conversation handles a customer's full relationship across mobile, fixed line, broadband, or any other service.
Pre-suspension outreach
Murphy reaches accounts on the path to service suspension with payment options, plans, and pathways back to good standing.
Live payment plan negotiation
Murphy negotiates and confirms restructured plans during the conversation itself, calculated in real time against the limits you've set. Routine cases close on the call without callback queues.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent orchestration & human escalation
Dynamically assign and coordinate human agents and AI agents based on account type, risk, and customer profile. Our orchestration engine ensures every case is handled by the right resource at the right moment.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy support customer retention during collections?
How does Murphy handle bundled accounts?
How does Murphy integrate with our billing and CRM systems?
How are sensitive or vulnerable customers handled?
What does deployment look like for a telco?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the approach your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, churn impact, and contact quality, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
Reimagining collections
Home
Solutions
Security & Compliance
Careers
Contact us
Privacy Policy
Terms of Service
© 2026 Murphy. All rights reserved.
FOR TELCOS
Every market. Every language. One uncompromising standard.
Voice and messaging in 15+ languages, configured to your brand, on every channel and across bundled services.
How Murphy is revolutionizing the debt collection industry
≈50 to 70% Cost Reduction
Handle millions of cases simultaneously
24/7 collections, 15+ languages
Resolution that helps customers stay current
Murphy reaches customers with payment options and pathways back to good standing, in a tone configured to match the experience your brand delivers everywhere else.
Performance at telco scale
Murphy reaches accounts in parallel across the full customer base. Response time and conversation quality remain constant under billing cycle peaks and product-line seasonality.
Full account context
Murphy operates on the consolidated customer account. A single conversation handles a customer's full relationship across mobile, fixed line, broadband, or any other service.
Pre-suspension outreach
Murphy reaches accounts on the path to service suspension with payment options, plans, and pathways back to good standing.
Live payment plan negotiation
Murphy negotiates and confirms restructured plans during the conversation itself, calculated in real time against the limits you've set. Routine cases close on the call without callback queues.
Bundled accounts, single conversation
A customer with mobile, fixed line, and broadband services gets one conversation that handles the consolidated account, not three separate calls.
Agent orchestration & human escalation
Dynamically assign and coordinate human agents and AI agents based on account type, risk, and customer profile. Our orchestration engine ensures every case is handled by the right resource at the right moment.
Multi-language coverage
Murphy operates natively in 15+ languages, with consistent quality across all of them.
Agent quality assurance
Continuously monitor and evaluate agent performance through automated evaluators that analyze every interaction against your defined standards. Identify gaps, flag underperformance, and surface improvement opportunities in real time.
Murphy is committed to the most rigorous international standards of security, compliance, and AI governance.
ISO 27001
The internationally recognised standard for information security management. Murphy is fully certified, ensuring your data is protected at every level of our infrastructure.
GDPR
Murphy operates in full compliance with GDPR, the world's most rigorous standard for data privacy. Your data is yours. Always.
EU AI Act
Murphy is compliant with the EU AI Act, ensuring our agentic intelligence operates within the regulatory framework that governs responsible AI deployment in Europe.
TESTIMONIAL
Operating in Spain, Italy and France
“Murphy has represented a major step forward in our debt recovery, not only because of the clear increase in recovered volume, but also thanks to the cost efficiency with which we now manage the entire process.”
Marco Fruenhauf
CEO Spain
FAQ
How does Murphy support customer retention during collections?
How does Murphy handle bundled accounts?
How does Murphy integrate with our billing and CRM systems?
How are sensitive or vulnerable customers handled?
What does deployment look like for a telco?
Start With One.
Scale With Confidence.
Murphy starts with a controlled first deployment on a single portfolio. The rules, the tone, and the approach your team defines are authorized before a single interaction takes place.
This is not a pilot. It is a live deployment with audited outcomes inside the first weeks: recovery, churn impact, and contact quality, all measured before you scale. Our Deployment Strategists work alongside your team through every stage.
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Reimagining collections
© 2026 Murphy. All rights reserved.
Home
Solutions
Security & Compliance
Careers
Contact us
Privacy Policy
Terms of Service